Support

Questions about EatMatrix? Email support@eatmatrix.com and we’ll get back to you. Include your device model and, if it helps, a photo of the label you scanned.

Subscription and billing help

Check where you bought your subscription, then use the matching instructions below.

Bought on the App Store

To cancel or change an Apple-billed plan, open Settings → your name → Subscriptions → EatMatrix on your iPhone. Cancel at least 24 hours before renewal. If your plan includes a free trial, cancel before it ends to avoid being charged.

Bought on the EatMatrix website

Website subscriptions are billed through Stripe. Email hello@eatmatrix.com to request cancellation or help with a website payment. Cancellation takes effect at the end of the paid period.

For subscription and refund terms, read our Terms of Use. If you are unsure which billing method applies, contact us before starting another subscription.

Deleting your account and data

In the app, open Account → Delete account. This removes your profile, saved allergens and preferences, and the scan history on your device. For subscription changes, use the instructions for your billing method above.

Scanning tips

• Fill the frame with the ingredient list; the app reads the label itself — no barcode needed.
• If the label isn’t readable, point at the front of the pack: EatMatrix recognizes the product and verifies its ingredients online.
• Hold steady for a second — the frame fills when a product is locked.