Terms of Use

Last updated: 5 October 2026

These terms apply when you use the EatMatrix iOS app, the website eatmatrix.com and our emails (together, "EatMatrix"). EatMatrix is provided by MAXHUMAN, MB, company code 307487994, Z. Sierakausko g. 23-9, LT-03105 Vilnius, Lithuania, phone +370 64849971, hello@eatmatrix.com ("we", "us"). By using EatMatrix you agree to these terms. How we handle personal data is described in our Privacy Policy.

1. What EatMatrix does

EatMatrix reads food ingredient labels from a photo or barcode and tells you what regulators and published research say about the ingredients, with flags for the allergies and dietary preferences you choose to set. The website publishes an ingredient encyclopedia and articles.

2. Not medical advice

EatMatrix gives general information. It is not medical, dietary or allergy advice and does not replace a doctor, dietitian or the product's own label. Label reading uses automated image analysis and artificial intelligence, and product data comes partly from third-party databases; results can be incomplete or wrong, and recipes change. If you have an allergy, intolerance or medical condition, always check the physical label and ask a professional. Do not delay or disregard medical advice because of something EatMatrix shows you.

3. Your account

You need an account to use most of the app. Keep your sign-in details secure and tell us if you think someone else has used your account. You must be at least 16 to use EatMatrix. You can delete your account at any time in the app.

4. Subscriptions, free trial and payment

Some features need a paid subscription. The plans and prices are shown before you buy; on the website they are currently a yearly plan at $29.99 per year, which includes a 14-day free trial, and a quarterly plan at $15.99 every 3 months, without a trial. The same prices apply in the US App Store. In other countries the App Store sets local prices, which can differ.

• Automatic renewal. Subscriptions renew automatically at the end of each period at the then-current price until you cancel. We will tell you in advance before any price increase applies to you.
• Free trial. If your plan includes a free trial, you are charged when the trial ends unless you cancel before then.
• App Store purchases are billed by Apple and governed by Apple's terms. Cancel in your Apple ID subscription settings at least 24 hours before renewal. Refunds for App Store purchases are handled by Apple.
• Website purchases are billed through Stripe. You can cancel at any time by contacting us at hello@eatmatrix.com; cancellation takes effect at the end of the paid period.

5. Your right of withdrawal (EU consumers)

If you are a consumer in the EU and buy on the website, you may withdraw from the contract within 14 days of purchase without giving a reason by emailing us. If you asked us to start the service during those 14 days, we may keep an amount proportionate to the service you received before you withdrew. For App Store purchases, Apple's refund process applies. Your statutory rights as a consumer are not affected by these terms.

6. Using EatMatrix properly

Do not misuse EatMatrix: do not try to break or overload it, access other people's data, copy the ingredient database or content in bulk (including by scraping), resell the service, or use it to break the law. Only scan product labels; do not photograph people or documents. We may suspend accounts that break these rules.

7. Our content

The app, the website, the ingredient database and articles belong to us or our licensors. You may use them for your own personal, non-commercial purposes and may share links. Research we cite belongs to its authors and publishers.

8. Changes to EatMatrix and to these terms

We keep improving EatMatrix and may change or remove features. If we change these terms in a way that matters, we will tell you in the app or by email before the change applies; if you do not agree you can cancel your subscription and stop using EatMatrix.

9. Liability

We provide EatMatrix with reasonable care and skill. To the extent the law allows, we are not liable for indirect or unforeseeable loss, or for decisions you make based on information in EatMatrix (see section 2). Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot be limited by law, and nothing limits your statutory rights as a consumer.

10. Ending the agreement

You can stop using EatMatrix and delete your account at any time. We may end or suspend your access if you seriously or repeatedly break these terms; if we end a paid subscription for reasons other than your breach, we will refund the unused part.

11. Law and disputes

These terms are governed by the laws of the Republic of Lithuania, and disputes go to the courts of Vilnius. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and can also bring a claim in your local courts. Please contact us first so we can try to solve the problem. Consumers in Lithuania can also turn to the State Consumer Rights Protection Authority (vvtat.lrv.lt) for out-of-court resolution.

12. Contact

MAXHUMAN, MB, Z. Sierakausko g. 23-9, LT-03105 Vilnius, Lithuania
hello@eatmatrix.com, +370 64849971